Call4Smile Survey broadcasting service is of particular interest to the Political Parties, Organizations and Associations who often have a need to survey their members to discover their opinion, to indicate which way they may vote at an upcoming election. Surveys are also useful for to get a customer feedback on any new product or service.
Call4Smile supports open-ended and closed-ended questions in survey campaigns. Closed-ended questions are the usual choice based questions where recipient will press some key as a response to the answer choice. While open-ended questions are particularly useful when you want to record your customers feedback as voice recording. These are usually the last question in an survey.
Call4Smile gives its customers the ability to poll large numbers of people and then present an outbound IVR menu which can present a number of questions to the called party, and by using the keypad and can indicate their preferences. The results can then be recorded and used for later analysis.