The Call4Smile service supports outbound campaigns like press 1 campaigns, custom IVR campaigns, and agent campaigns with the ability to forward calls of potential customers to queues or live agents for further assistance.
Call4Smile supports predictive dialing and predicts the number of calls needing to be made based on various factors on ACD, ASR, and other parameters.
It offers voice broadcasting, fax blasting, and mass SMS marketing. In addition, innovative autodialer features are available from Call4Smile. Call4Smile offers smart autodialer capabilities. It offers voice broadcasting, fax blasting, and mass SMS marketing. In addition, innovative autodialer features are available from Call4Smile. Every one of Call4Smile's broadcasting programs is tailored to your specific telemarketing requirements. With the addition of these broadcasting campaigns, it has become a fully integrated platform for broadcasting surveys, voice, fax, SMS, and IVRs. The list and a brief explanation of the numerous campaigns that Call4Smile supports are provided below.
Call Center Features, Interactive Campaigns, Survey Broadcasting, Fax Blasting, SMS Messaging, Email Marketing, IVR Broadcasting, and Voice Broadcasting.
CRM integration is offered through Call4Smile's WebRTC-based agent panel. The agent configures and saves the CRM credentials in the agent panel connected to the CRM system by providing the URL CRM. Every time a consumer calls to speak with an agent, the agent receives his contact information from CRM for further action.